Service and Maintenance Agreements (SMA)
The provision of Programmed Maintenance and Emergency Breakdown Services are core elements of our business and to establish this service with reliability and certainty we have a range of support agreements that may be tailored to suit individual client and system needs.
Service and Maintenance agreements offered by STS include:
- Emergency breakdown maintenance and repair
- Preventative maintenance programs
- Comprehensive maintenance programs
- Training and technical advice
- Planning assistance to meet future needs
- System design and documentation
Each form of SMA includes provision for regular service review, quarterly system reports and opportunities for lifecycle planning to ensure the installed systems will meet future needs.
Access to support and on call technicians is available to SMA users via a 24 hour 7 day hotline using a 1800 free call service provided as part of the agreement.
A correctly maintained system offers significant advantages to end users and maintenance providers alike. To ensure these advantages are achieved we ensure that our staff are appropriately trained to ensure the highest level of support. Where critical equipment is involved we enter into individual support agreements with manufacturers and suppliers to ensure any system failures can be recovered in acceptable timeframes.
Service and Maintenance Agreements offered by STS come in three base formats that can then be tailored to meet individual client requirements, these formats are as follows:
In this form of SMA we respond to breakdowns as requested. Routine maintenance is not included in this contract rather this service is provided upon request. We recommend this type of agreement for systems that are “Non – Critical” to the operation of the organisation, such systems will not seriously impact on the organisations ability to operate should a fault occur.
This form of Agreement extends the protection offered in the Corrective Agreement by introducing routine equipment inspections with corrective action if required. The Preventative Agreement is recommended for complex systems where system failure will have a significant impact on the organisations operation.
As the name suggests, this contract provides comprehensive protection for the organisation against the risk of systems failure and the impending consequences of such an event. This agreement includes emergency breakdown, routine inspection and repair, critical spare parts holding, equipment support agreements, technical support and advice, refresher training, software maintenance, maintenance reports and management. This form of contract is designed for systems that are “mission critical” where the consequences of system failure will seriously impact on the organisations operations.